1. Introduction & Agreement
These Terms and Conditions ("Terms") govern the relationship and constitute a legally binding agreement between you (the "Customer" or "Passenger") and EcoTransfer ("Company", "we", "us", or "our"), regarding the booking and utilization of private transfer and passenger transportation services across Europe.
By placing a booking through our website, email, phone, or messaging platforms, you explicitly acknowledge that you have read, understood, and agreed to be legally bound by these Terms.
2. Booking and Contract Formation
Submission of a booking request through our website does not constitute a legally binding contract. A binding contract is only formed when EcoTransfer issues an explicit **Booking Confirmation** to you via email or a designated instant messaging channel, containing specific ride details and pricing.
You are solely responsible for verifying the accuracy of all details in the Booking Confirmation (including dates, times, pickup/drop-off addresses, and flight details). EcoTransfer is not liable for service failures resulting from incorrect information provided by the Customer.
3. Pricing, Payments, and Additional Charges
Our rates are transparent and calculated based on the distance, vehicle class, and parameters specified during booking.
- Included in the Price: Fuel, standard road tolls within Europe, applicable VAT, and basic passenger insurance required by European transport laws.
- Excluded / Additional Fees: Unscheduled route modifications requested by the passenger, extra stops not specified in the booking confirmation, extended waiting times, and premium parking fees (e.g., specific airport VIP zones).
Payments must be completed via our integrated secure online gateways prior to the trip, or in cash directly to the driver if explicitly authorized in the Booking Confirmation.
4. Cancellation, Amendments, and Refund Policy
To ensure operational reliability, we enforce a strict cancellation policy based on the scheduled pickup time:
- Cancellations made more than 24 hours prior: Full refund or option to reschedule with no penalty fees.
- Cancellations made between 12 and 24 hours prior: A cancellation fee of 50% of the total booking price will be applied.
- Cancellations made less than 12 hours prior or No-Shows: 100% cancellation fee applies; no refund will be issued.
Any requests for amendments to the route, date, or time must be submitted in writing and are subject to availability and potential price adjustments.
5. Waiting Time and Flight Delay Policy
We understand that travel delays happen. EcoTransfer monitors commercial flight statuses based on the flight numbers provided during booking.
- Airport Pickups: Standard complimentary waiting time is **45 minutes** from the actual landing time of the flight.
- Standard Pickups (Hotels, Residential addresses): Complimentary waiting time is **15 minutes** from the scheduled pickup time.
If you experience unexpected delays at customs or baggage claim, you must contact the driver or our support team immediately. Extended waiting time beyond the complimentary periods is subject to an additional charge per hour, billed in 30-minute increments. Failure to establish contact within the complimentary waiting window will be treated as a No-Show.
6. Passenger Safety, Conduct, and EU Regulations
The safety of our passengers and drivers is our highest priority.
- Seatbelts: In strict compliance with European Union traffic laws, all passengers must wear seatbelts at all times while the vehicle is in motion.
- Child Safety Seats: According to EU Directive 2003/20/EC, children must use appropriate child restraints. **Passengers must notify EcoTransfer during the booking process if child seats are required.** If a passenger fails to declare the need for a child seat and the transport cannot be legally executed under EU safety laws, the driver reserves the right to refuse service. In this scenario, the booking fee is 100% non-refundable.
- Passenger Conduct: We reserve the right to refuse transport to any individual who appears visibly intoxicated, under the influence of illegal substances, or whose behavior is aggressive, abusive, or endangers the safety of the driver or vehicle.
- Vehicle Damage: Passengers will be held financially liable for any physical damage or exceptional cleaning requirements (soiling) caused by their actions inside the vehicle.
7. Luggage and Prohibited Items
Each vehicle class has distinct luggage limitations. You must select a vehicle size adequate for your group and baggage requirements.
The transportation of hazardous substances, illegal narcotics, firearms, or contraband prohibited under national laws of any country crossed during the transit is strictly banned. The driver reserves the right to refuse items that cannot safely fit within the vehicle's luggage compartment.
8. Limitation of Liability & Force Majeure
While we make every effort to ensure prompt service, EcoTransfer cannot guarantee exact arrival times and shall not be held financially liable for delays, missed connections (flights, trains, cruises), or contractual losses caused by circumstances beyond our reasonable control (**Force Majeure**).
Force Majeure circumstances include, but are not limited to: severe weather anomalies, extreme traffic congestion, sudden accidents causing road closures, unexpected mechanical failures despite rigorous maintenance, striking actions, temporary border re-impositions/checks within the Schengen Area, and directives issued by public authorities.
To the maximum extent permitted by applicable Czech and European legislation, our total financial liability for any proven operational failure shall be strictly limited to the amount paid by the Customer for the specific booking.
9. Governing Law and Jurisdiction
These Terms and all disputes arising directly or indirectly from our services shall be governed exclusively by and construed in accordance with the laws of the **Czech Republic**, without regard to conflict of law principles.
Any legal actions, disputes, or claims that cannot be resolved amicably through mutual negotiations shall be submitted to the exclusive jurisdiction of the competent courts of **Prague, Czech Republic**.